Customer Help
Our happiness team is always here to assist.
Customer Support
Common purchase queries answered
Orders and Shipping
Usually we send the order next day. You may get in 2-6 days depending on the city. For faster delivery, you can choose expedited shipping.
After the order is shipped, you get an email notification with the tracking link. You can track the movement of the bonsai plant there.
With more than 1 lacs bonsai plants shipped, you can rely on our shipping system. That’s what we do at the best. 🙂
We, not only, sell the bonsai plants, we help you own it. So you should not be worried about the caring as long as you can give time to it. Don’t think that you can buy and forget it. You’ll need 5 minutes to water your plant. If you can do, we are all in to help you in shaping it up.
Bonsai Plants are live creature. So like we human, they also need food, water and air. So yes, it needs fertilizer.
If you need to swap an item
Returns and Exchanges
If any product received by you is damaged/ defective, you can let us know the same. You can call us at +91- 9315569090 (9:30 AM – 6:30 PM, Monday – Saturday) or send us an e-mail with 3 photographs (different dimensions) of the same at [email protected], within 48 hours of receiving the product. We will either deliver a new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Abana Homes, it takes 8-10 business days for the refund amount to reflect in your account.
In case you get the wrong product, we will happily replace it.
If any product received by you is damaged/ defective, you can let us know the same. You can call us at +91- 9315569090 (9:30 AM – 6:30 PM, Monday – Saturday) or send us an e-mail with 3 photographs (different dimensions) of the same at [email protected], within 48 hours of receiving the product. We will either deliver a new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Abana Homes, it takes 8-10 business days for the refund amount to reflect in your account.
Best way to reach us is on WhatsApp at 9315569090. But you need to be a little patient. That’s the care number.
That’s what we avoid at all possible cost. Please make sure that the address that you are putting is correct and best possible to navigate for anyone. Add as much as information you can put. You must understand that a failed address can kill the plant in transit and there is no refund in that case. Also, we will not sale any further plant to you.
You can change or cancel the order before it is shipped. So you have 24 hours time approximately to make your mind and change or cancel it. Once the order is shipped, it can not be changed, or cancelled.
Common purchase queries answered
Payments
Currently we accept all forms of online payments. You can make the payment using Debit Card, Credit Card, Internet Banking, UPI, Google Pay, PayTM, PhonePe etc. Also, the bank transfers are available. You can contact customer service team to get the bank details.
We accept all the UPI payment options. You can find the options on checkout page while making the payment.
Currently, we don’t have any cash on delivery system. Our customers place the orders online with pre-payment.
Yes, you can pay using any bank account. For details you can write us at vs at abanahomes.com
Yes, you can use any international card to make the payment. Sometimes you may face the issue. You can always reach us at vs at abanahomes.com .
If you need to swap an item
Offers // Discounts // Cashback
For all current offers, you can visit abanahomes.com/offers.
While signing through the promotional channels as you see, you will get the Rs. 200 instantly credit to your account. You can use this money to start your bonsai journey.
While placing the order for your item, you will find the option to “Pay from Wallet” on the checkout page. All you need is to click on that and the cashback will be adjusted to your order.
Note that any cashback can be applied upto 10% of the order value.
Wallet Balance or Cashback in any form is the virtual money given by the company to give you the discount on products. The usage percentage is decided by the company in various campaigns. Currently, you can your cashback upto 10% of the order value.
You can get more cashback by referring your friends. This cashback can be used to buy any items here on the website.
Click here to refer your friends and get instant cashback.
AFFILIATE Program.
You can also earn 10% commission in your bank account by referring your friends. Learn more
You can use your cashback in two ways.
- While placing the order for any product, you’ll see the option to “Pay from Wallet” on the checkout page. You can select that and appropriate amount will be adjusted automatically.
- By Transferring it to your friends and family. You can transfer the cashback to your friends and family so that they can also get the benefit. To transfer the amount, your friend must be registered at abanahomes.com
How do we pack the plant and deliver it?
Plants are packed in corrugated box with cushioning done to absorb the shock even if the box is thrown from 10 feet distance.
Here is how a customer got our product. This will give you the clear idea of the packing and delivery.
