Refund policy
🌱 Refund & Return Policy – Live Plants & Other Products
📦 Live Plants are Non-Returnable
Due to their perishable nature, Live Plants are non-returnable once delivered.
We ensure careful packaging and thorough quality checks before dispatch, but we cannot accept returns or exchanges for live plant products under any circumstances.
⚠️ Important Note for Live Plant Orders
Live plants are sensitive and can perish easily. At every step while placing the order, we advise customers to double-check the shipping address and phone number. Delivery failures due to incorrect addresses, unavailable recipients, wrong PIN codes, or order rejection at the time of delivery can result in the plant being returned to us — in which case, the plant may not survive.
In such situations, no refund or replacement will be issued, as the product is considered dead or perished due to customer-side issues beyond our control.
✅ Returnable Products
We have a 30-day return policy for non-perishable items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- In its original packaging with tags
- Accompanied by the receipt or proof of purchase
To initiate a return, contact us at shop@abanahomes.com.
Please note: Returns must be pre-approved. Items sent back without prior approval will not be accepted.
Approved returns should be sent to:
Abana Homes, B-243, Sector 2, Greater Noida
❌ Non-Returnable Products
Plants and other perishable items are non-returnable. However, if a live plant is severely damaged in transit, please report the issue within 24 hours of delivery by sending photographs of the damaged plant to shop@abanahomes.com.
Once received, the case will be reviewed by our team and a bonsai inspector, who will assess the condition based on the photos. Please note:
- Leaf shedding during transit is normal and does not imply that the plant is dead or unhealthy.
- Minor cosmetic issues or slight yellowing are not grounds for replacement.
- If the plant is severely damaged beyond recovery (e.g., broken trunk, completely dried root ball), we will arrange a replacement.
🔁 Exchanges
The fastest way to ensure you get what you want is to place a new order for the replacement item after your return is accepted.
🛑 Exceptions / Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, live plants)
- Custom or personalized items
- Personal care goods
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. This does not apply to perishable items like plants.
💰 Refunds
Once we’ve received and inspected your return, we’ll notify you of the refund status.
If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since refund approval, please contact us at shop@abanahomes.com.