Refund policy

🌱 Refund & Return Policy – Live Plants & Other Products

📦 Live Plants are Non-Returnable

Due to their perishable nature, Live Plants are non-returnable once delivered.

We ensure careful packaging and thorough quality checks before dispatch, but we cannot accept returns or exchanges for live plant products once they have been delivered.

🚚 Order Cancellation, Delivery & Refund Conditions

🌱 Live Plant Orders

Refunds for live plant orders are only possible before the order has been shipped.

Once a live plant order has been dispatched from our facility, the order cannot be cancelled due to the perishable nature of the product.

If a shipped plant order cannot be delivered, the following process will apply:

1️⃣ Address Re-Verification

If delivery fails, our team may contact the customer to re-verify the shipping address and phone number.

2️⃣ Reshipment Attempt

Once the address has been verified, we may attempt to reship the plant to ensure successful delivery.

3️⃣ Refund Eligibility After Shipment

A refund may only be considered if multiple delivery attempts fail despite the address being correct and verified, and the shipment cannot be successfully delivered.

4️⃣ Incorrect Address Provided by Customer

If the shipping address, PIN code, or contact details are incorrect, incomplete, or inaccurate, the order will be treated as undeliverable due to customer-provided information.

Because live plants are perishable items and may not survive extended transit:

No refund or replacement will be issued
The order amount may be forfeited

Customers are strongly advised to carefully verify their shipping address, PIN code, and phone number before placing an order.

📦 Non-Plant / Non-Perishable Products

Non-perishable products remain eligible under our 30-day return policy, subject to the conditions outlined below.

If a non-plant item cannot be delivered due to an incorrect or incomplete address provided by the customer, the following will apply:

The order may be returned to us by the courier
A refund may be issued after deducting shipping and handling charges
Alternatively, the item may be reshipped after address re-verification, and additional shipping charges may apply.

If a shipped non-plant item is cancelled due to address issues, the refund will be processed only after the item is returned to us and the shipping cost is deducted.

⚠️ Important Note for Live Plant Orders

Live plants are sensitive and can perish easily. At every step while placing the order, we advise customers to double-check the shipping address and phone number.

Delivery failures due to:

Incorrect addresses
Unavailable recipients
Wrong PIN codes
Order rejection at the time of delivery

can result in the plant being returned to us — in which case the plant may not survive.

In such situations, no refund or replacement will be issued, as the product may perish due to circumstances beyond our control.

✅ Returnable Products

We have a 30-day return policy for non-perishable items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
In its original packaging with tags
Accompanied by the receipt or proof of purchase

To initiate a return, contact us at shop@abanahomes.com.

Please note: Returns must be pre-approved. Items sent back without prior approval will not be accepted.

Approved returns should be sent to:

Abana Homes
B-243, Sector 2
Greater Noida

❌ Non-Returnable Products

We do not accept returns for the following items:

Live plants and other perishable items
Custom or personalized items
Personal care goods
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

However, if a live plant is severely damaged in transit, please report the issue within 24 hours of delivery by sending photographs of the damaged plant to shop@abanahomes.com.

Once received, the case will be reviewed by our team and a bonsai inspector, who will assess the condition based on the photos.

Please note:

Leaf shedding during transit is normal and does not imply that the plant is dead or unhealthy.
Minor cosmetic issues or slight yellowing are not grounds for replacement.
If the plant is severely damaged beyond recovery (e.g., broken trunk, completely dried root ball), we will arrange a replacement.